TERMS AND CONDITIONS
CANCELLATION and RETURN POLICY
We will try our best to accommodate your wishes, should you have any issues with your order. You can cancel your order or return the product based on certain terms and conditions.
Please email us at firstname.lastname@example.org in such cases and include your order number in the subject line.
- Orders can be canceled within 24 hours following the purchase time.
- Orders are dispatched within 3 business days. Once dispatched, orders can’t be canceled.
- You can return the unopened boxes of our 50 ml perfume products within 7 days after receiving your order. If it has been more than 7 days, unfortunately we can’t offer you a refund or exchange.
- Sales of samples and discovery set are final and we do not accept return.
- Items should be returned in their original packaging, unopened and unused and in the same condition that you received it.
- All costs for returning goods such as extra taxes or shipment and packaging costs are covered by the buyer.
- In case of damaged goods, please include a picture of the damaged product and package in your e-mail.
- These terms only apply to purchases made through our website.
SAFETY and ALLERGY
Pekji Istanbul perfumes are made to be used safely based on most current information and regulations. It is impossible to predict allergic reactions in individuals to a specific ingredient or ingredient combination. Some people can develop an allergy to any number of ingredients in perfume or any other product such as skincare, at any time.
If you have allergic tendencies, please test it on a small area of the skin first. If you develop allergic reactions, stop using the product.
Perfumes are flammable, for external use only and they can be irritant. They are perfumes. Use safely and with common sense.
We reserve the right but are not obligated, to limit the sales of our products or services to any person or geographic region and the right to refuse any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person or per order. We may exercise this right on a case-by-case basis.
In the case that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail provided at the time the order was made.
Prices for our products and/or services are subject to change without notice. We reserve the right to modify or discontinue any product or service (or any part) at any time without notice.
Certain products or services may be available exclusively online through our website or a retailer. These products or services may have limited quantities and are subject to return only according to our Return Policy or retailer’s Return Policy.
You agree to provide complete and accurate information for all purchases made at our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.
- Personal information: We collect customer information during the ordering process to make sure that our products are delivered properly.
- Your personal information such as names, phone number or any other information you provided via this website will never be handed over for free or sold to third parties.
- Address and order information can be shared with the logistics provider that ship and deliver your orders. They do not store any information beyond the temporary need to make your order ready for shipment.
- Cookies are used in some areas of our site. This helps us to analyze how visitors use the website and to improve the service it provides.
- We do not link personal data to the information contained in the cookie to determine or track the identity of any user on www.pekji.com
Shipping is free for the first time registered users
Orders are processed and dispatched in 3 business days (except weekends & holidays )
Worldwide flat-rate shipping for “Discovery Set” is 10$
Worldwide flat-rate shipping for full size bottles is $20 for all orders under $250 (except US)
US flat-rate domestic shipping is 10$ for “Discovery Set” and “full size bottle” orders
Free worldwide shipping for all orders above $250 (including US)
Shipment fee is not included in the price and is added to your cart at the checkout
Order Processing and Estimated Delivery Times
All orders are processed in 3 business days once the order is confirmed.
Delivery process starts once the parcel is dispatched and the duration time is based on estimation. It can take much longer time to process depending on destination country. We have no control over this situation and hope you understand. Estimated delivery times are as below:
- Up to 3 days for Turkey
- Up to 3 weeks for Europe
- Up to 1 week for US
- Up to 4 weeks for the rest of the world
- We might not be able to complete shipping to your country due to complicated shipping issues, in which case you will be notified, and purchase will be refunded.